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ptc-45236761-Visitor
1-Visitor
May 18, 2012 12:28 PM UTC
Question

CREO can no longer be installed

I uninstalled my student copy of CREO, and then later attempted to reinstall it. I can no longer generate a license for CREO though, when I enter my SOM number it reads 'processing' and then 'failed'. I'm not entirely sure what I can do about this?

    3 replies

    Anonymous
    May 18, 2012 3:24 PM UTC

    Are you trying to generate this license using the PIM app or using the online form?

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    ptc-45236761-VisitorAuthor
    1-Visitor
    May 19, 2012 12:09 AM UTC

    Hi Adam,

    Thanks for your reply, I was using the licensing setup program, I've now tried the online form. The online form also fails, it tells me that I have entered an incorrect product code. The product code I'm using is copy/pasted from my registration about two months ago? Is there anyway I could generate a new product code?

    Edit: I have installed CREO, however the problem still lies in the licensing, my old license .bat file is no longer accepeted by CREO for some reason, at startup a window pops up regarding the license file, when I close the window CREO then closes. I still can not generate a new license file.

    I am using CREO 1.0 Parametric.

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    Anonymous
    May 21, 2012 3:24 AM UTC

    Meetal,

    Unfortunately I cannot help you with this. You'll have to open a support request with the licensing team at: http://www.ptc.com/company/community/schools/support.htm.

    They will be able to find out what the problem is.

    Regards,

    Adam

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