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PH_1007937010-Marble
10-Marble
July 4, 2023
Solved

Creo installation issue

  • July 4, 2023
  • 2 replies
  • 1382 views

Hi,

I'm encountering an issue with the installation of Creo. In the attached file, you can see that it's requesting the "Creoagent.msi" file, which is not present in the required folder. As a result, the installation process is halted at this step. Has anyone else experienced a similar issue before?

Thank you.

 

 

 

 

 

Best answer by PH_10079370

Hello again

I got a call from PTC support team and they managed to fix the problem. it seemed there was a duplicate registry file which was causing the issue with the installation. 

Thanks for your attention in this matter.

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
July 5, 2023

Hi,

please provide detailed description of all your steps starting with download action.

P
PH_1007937010-MarbleAuthorAnswer
10-Marble
July 12, 2023

Hello again

I got a call from PTC support team and they managed to fix the problem. it seemed there was a duplicate registry file which was causing the issue with the installation. 

Thanks for your attention in this matter.

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