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4-Participant
February 29, 2024
Solved

Creo license anomaly

  • February 29, 2024
  • 1 reply
  • 2497 views

Hello!

I have Creo 10.0 with student license. In the past couple days when I started it up, I got an error message about my license: (-9), invalid host. I would reconfigure the license with setup.exe and it would work for a while. A day at max. I went on like this until yesterday when I couldn't reconfigure. After entering my username amd password for the license I got the very informative error message: Error!

Then at home I was able to reconfigure. Then today in the morning the same thing happened. I thought maybe reinstalling could help but I can't reinstall because I get the same error while trying. Any help is appreciated:)

Best answer by MartinHanak

Hi,

I assume you have exhausted the number of license requests allowed.

Try sending request for license via email. 

Please read https://community.ptc.com/t5/PTC-Education-Forum/License-Identification-Error/td-p/911756 discussion.

1 reply

4-Participant
February 29, 2024

Hello! Thank you far answering. I have been through these solutions when I got the incorrect host error message and they did not help. Now my problem looks like this: 

S_10928760_0-1709219052347.png

 

24-Ruby III
February 29, 2024

Hi,

I assume you have exhausted the number of license requests allowed.

Try sending request for license via email. 

Please read https://community.ptc.com/t5/PTC-Education-Forum/License-Identification-Error/td-p/911756 discussion.