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ejenner1-Visitor
1-Visitor
August 8, 2013
Question

Creo self closing - Quality Agent error 0xc6000005

  • August 8, 2013
  • 1 reply
  • 2754 views

Every time I try to open Creo, a text box pops up telling me that creo will close because it couldn't run the "Quality Agent" and it is required to do so. I am told to report error code 0xc6000005.

I have never had any issue running Creo before.

    1 reply

    C
    ChrisCarr1-Visitor
    1-Visitor
    August 8, 2013

    Elliot,

    There are certain graphics drivers that have been causing problems with Quality Agent. Try the tips listed here and if you still can't get it working, please file a support request at www.ptc.com/go/academic-support and someone from our support team will contact you. There is another solution for this problem, but it requires us to remotely access your computer.

    Thanks,

    Chris

    P
    ptc-49763441-Visitor
    1-Visitor
    August 22, 2013

    I'm having the same problem as the one above. I have used creo before but had to reinstall it.

    I'm using the student version btw.

    C
    ChrisCarr1-Visitor
    1-Visitor
    August 22, 2013

    Michael,

    Have you tried following the tips listed here? If you have and it's still not working, please file a support request at www.ptc.com/go/academic-support and someone from our support team will contact you.

    Thanks,

    Chris

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