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ejenner1-Visitor
1-Visitor
Aug 8, 2013 4:04 PM UTC
Question

Creo self closing - Quality Agent error 0xc6000005

Every time I try to open Creo, a text box pops up telling me that creo will close because it couldn't run the "Quality Agent" and it is required to do so. I am told to report error code 0xc6000005.

I have never had any issue running Creo before.

    4 replies

    ChrisCarr1-Visitor
    1-Visitor
    Aug 8, 2013 4:14 PM UTC

    Elliot,

    There are certain graphics drivers that have been causing problems with Quality Agent. Try the tips listed here and if you still can't get it working, please file a support request at www.ptc.com/go/academic-support and someone from our support team will contact you. There is another solution for this problem, but it requires us to remotely access your computer.

    Thanks,

    Chris

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    ptc-49763441-Visitor
    1-Visitor
    Aug 22, 2013 4:29 PM UTC

    I'm having the same problem as the one above. I have used creo before but had to reinstall it.

    I'm using the student version btw.

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    ChrisCarr1-Visitor
    1-Visitor
    Aug 22, 2013 4:39 PM UTC

    Michael,

    Have you tried following the tips listed here? If you have and it's still not working, please file a support request at www.ptc.com/go/academic-support and someone from our support team will contact you.

    Thanks,

    Chris

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