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M
MM_144308131-Visitor
1-Visitor
December 8, 2025
Solved

Creo University Edition

  • December 8, 2025
  • 2 replies
  • 268 views
I am installing Creo University edition and I entered BK120908EDUNIVERSITYED under sales number order or product code. It didn't go through and displays ERROR in red.
Best answer by MartinHanak

Hi,

1.] BK120908EDUNIVERSITYED is Product code

2.] You can contact academicsupport@ptc.com (via e-mail). You need to send them the Host ID (Mac address of the ethernet) and also the product code used. I hope they will send you valid license file.

 

Host ID ... this means physical address of network card

  • if Ethernet network card is installed in your computer then use its physical address
  • if the only network card is WiFi network card then you must turn off MAC address randomization to get real physical address

 

2 replies

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
December 9, 2025

Hi,

1.] BK120908EDUNIVERSITYED is Product code

2.] You can contact academicsupport@ptc.com (via e-mail). You need to send them the Host ID (Mac address of the ethernet) and also the product code used. I hope they will send you valid license file.

 

Host ID ... this means physical address of network card

  • if Ethernet network card is installed in your computer then use its physical address
  • if the only network card is WiFi network card then you must turn off MAC address randomization to get real physical address

 

    M
    MM_144308131-VisitorAuthor
    1-Visitor
    December 21, 2025

    Thank you, this worked. 

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    December 12, 2025

    Hi @MM_14430813

    I wanted to see if you got the help you needed.

    If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

    Of course, if you have more to share on your issue, please pursue the conversation.

    Thanks,

    Catalina | PTC Community Moderator
      M
      MM_144308131-VisitorAuthor
      1-Visitor
      December 21, 2025

      Thank you 

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