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MC_96557851-Visitor
1-Visitor
October 2, 2020
Solved

Customer ID and Sales Order Number not Matching !

  • October 2, 2020
  • 1 reply
  • 5365 views
Hello, i am having issue with my customer id and sales order number. When i try to open an account on PTC.com it says that they dont match. I have recieved an email with the Customer ID and Sales Order Number from the software shop asknet which is associated with my University Duisburg Essen, nevertheless it says that dont match. I have tried contacting asknet and my university and ptc multiple times, both via email and over telephone, no one has been able to provide with a solution. Is there a student or anyone who have faced similar problem of the Customer ID and Sales Order number not matching. Please Help. Thanks in advance.
    Best answer by Alex_Cazacu

    Hello,

     

    You need to type: {serverName}@portNo in the license summary field. It will look like this: ServerEM@7788

    This will only work if you are in the University network or connected using VPN.

     

    Thanks,

    Alex

    1 reply

    M
    MartinHanak24-Ruby III
    24-Ruby III
    October 2, 2020
    @MC_9655785 wrote:
    Hello, i am having issue with my customer id and sales order number. When i try to open an account on PTC.com it says that they dont match. I have recieved an email with the Customer ID and Sales Order Number from the software shop asknet which is associated with my University Duisburg Essen, nevertheless it says that dont match. I have tried contacting asknet and my university and ptc multiple times, both via email and over telephone, no one has been able to provide with a solution. Is there a student or anyone who have faced similar problem of the Customer ID and Sales Order number not matching. Please Help. Thanks in advance.

    INFO:

    Customer using commercial licenses do not need Sales Order Number if he wants to create user account at PTC. He can also enter Service Contract Number -or- Site Number. This information is available in license file. See below:

    # PTC License Pack
    # IMPORTANT SOFTWARE LICENSING INFORMATION
    # Retain this for your records.

    #Customer : <customer name>
    #Site : <customer site>
    # :
    # :
    # :
    # :
    # :

    # :, .


    #Contact :
    #Email :

    #Customer Number : <customer number>
    #Install Site No : <site number>

    #**************************************** Summary Table *******************************************************
    # PTC Host ID 00-11-22-33-44-55
    #FeatureName Qty Product Release Type Expiration Contract
    #**************************************************************************************************************

    Contract Number is alphanumeric string located in Contract column

     

    Look into your license file, maybe you will find the above mentioned information.

    M
    MC_96557851-VisitorAuthor
    1-Visitor
    October 3, 2020

    Hello,

    I have recieved a server address and a port number. The instruction was that after installation i have to write in the licence address and the port number. Now after installing Creo 7.0 i dont see a specific part in the installation window where i can input those two data.

     

    The following screeshot are the window i see for Licence set up. I did not recieve a Host ID from my University, just the server address and the port number.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    October 4, 2020
    @MC_9655785 wrote:

    Hello,

    I have recieved a server address and a port number. The instruction was that after installation i have to write in the licence address and the port number. Now after installing Creo 7.0 i dont see a specific part in the installation window where i can input those two data.

     

    The following screeshot are the window i see for Licence set up. I did not recieve a Host ID from my University, just the server address and the port number.

    Hi,

    I am little bit confused. Therefore I do not understand what do you need to know.

    In original discussion specification you are writing that you want to create user account.

    In next reply you are writing about Creo installation (and also that somebody gave you server address and a port number).

     

    Please provide an exact description of what you need.

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