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3 replies

MartinHanak24-Ruby III
24-Ruby III
June 4, 2025

Hi,

please describe a situation causing the crash.

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remy21-Topaz I
21-Topaz I
June 4, 2025

This means Creo crashed.
PTC Tech Support walks you in troubleshooting Creo with the holistic tool Creo Stability Troubleshooter : https://www.ptc.com/en/support/creo-stability-troubleshooter

Or else you can file a Support case.
If the latter attach, the model, the traceback.log file. TSEs will be able to analyse the log and compare it to our crash signature database.

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MartinHanak24-Ruby III
24-Ruby III
June 5, 2025
@remy wrote:

This means Creo crashed.
PTC Tech Support walks you in troubleshooting Creo with the holistic tool Creo Stability Troubleshooter : https://www.ptc.com/en/support/creo-stability-troubleshooter

Or else you can file a Support case.
If the latter attach, the model, the traceback.log file. TSEs will be able to analyse the log and compare it to our crash signature database.

Hi,

FYI ... students cannot contact PTC Support.

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