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djoslin1-Visitor
1-Visitor
April 11, 2016
Question

Flex Net ptc_d license server status “Down” and will not start.

  • April 11, 2016
  • 1 reply
  • 2490 views

After coming back from the Easter Holidays no one can access Creo as it can’t find the license server after logging in to the FlexNet software I can see that the ptc_d Status is “Down” tried to start it but it never starts.

Any ideas how I fix this would be much appreciated

Thanks

Dan

    1 reply

    M
    MartinHanak24-Ruby III
    24-Ruby III
    April 11, 2016

    Hi,

    start lmadmin_ptc service on your license server.

    MH

    D
    djoslin1-VisitorAuthor
    1-Visitor
    April 11, 2016

    Hi Martin,

    Thank you for your reply I have checked and the lmadmin_ptc service is started and I have tried restarting it makes no difference.

    Dan

    M
    MartinHanak24-Ruby III
    24-Ruby III
    April 11, 2016

    Hi,

    run ptcstatus command on license server. If its output is reporting that licenses are available, then try turning firewall on license server off. Firewall can block communication between licenserver and client.

    MH

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