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TH_97910381-Visitor
1-Visitor
January 25, 2021
Question

Hardware review and Creo re-installation

  • January 25, 2021
  • 1 reply
  • 970 views
I had Windows Home loaded, installed Creo, and it opened fine, but when I opened a new prt file, it crashed, (Traceback provided). I upgraded to Windows Pro as indicated in PTC literature, and tried again with the same result. I thought the install may have been corrupt, so I uninstalled, and need help to review my Hardware/Software, and complete the install. I'm hoping my trial start date can be reset as well. I tried going through a new trial request but was referred to PTC Customer Support.

    1 reply

    M
    MartinHanak24-Ruby III
    24-Ruby III
    January 26, 2021
    @TH_9791038 wrote:
    I had Windows Home loaded, installed Creo, and it opened fine, but when I opened a new prt file, it crashed, (Traceback provided). I upgraded to Windows Pro as indicated in PTC literature, and tried again with the same result. I thought the install may have been corrupt, so I uninstalled, and need help to review my Hardware/Software, and complete the install. I'm hoping my trial start date can be reset as well. I tried going through a new trial request but was referred to PTC Customer Support.

    Hi,

    crashes can be related to graphic card and its drivers.

    Try adding option into config.pro file

    graphics  win32_gdi

     

    M
    MichaelW17-Peridot
    17-Peridot
    January 28, 2021

    Hello

     

    I can confirm graphics win32_gdi config option is a good indicator whether Creo works properly - and Graphics hardware/driver does not, or vice versa.

    This is NOT a permanent setting, because it switches from hardware graphics acceleration to software emulation. Result: no graphics card related crash but low performance.

     

    If this is the case and you can open a new model (File > New ?) properly, then the issue is rather with the graphics hardware and/or driver.

    Please refer to this link, to see if your graphics system is supported through and which PTC Creo Parametric version: Platform Support

     

    If your Creo Session still crashes upon New Model creation, then we need indeed further investigation.

    Please share the traceback.log file which contains the crash's snapshot. I don't see it here.

     

    OR indeed, please file a new case to PTC Technical Support, subject Creo Parametric / Core Functionality: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

     

    Regards, Michael

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