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SR_100053391-Visitor
1-Visitor
September 30, 2022
Solved

I have a student version for 1 year license expired seems impossible to renew

  • September 30, 2022
  • 4 replies
  • 2500 views

I am getting a -10 error feature/license expired. I'm following their renewal process and it's just not working.  Cannot really find a legitimate way to contact them for help the site is not helpful and very circular.  Simply trying to renew my student license.  When the software loads there is a PTC License Renewal prompt, then when I enter my info (100% it's correct info), it just tells me 'Customer not verified'

 

Thanks, 

-Steve

Best answer by Alex_Cazacu

Hi,

The education license renewal is not managed thru that service, as the EDU users have basic accounts. That works only for customers that purchase the software and get a SCN.

Please use this guide to renew your Creo 8.0 student license: 

https://apps.ptc.com/schools/references/relicense_creo8_unistudent_standard.pdf

 

Thanks,

Alex

4 replies

S
SR_100053391-VisitorAuthor
1-Visitor
October 1, 2022

And nothing... How am I supposed to finish my senior design project that was 80% done in CREO?  I just need a license renewal and it's impossible aparently.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 1, 2022

 Hi,

 

What version of the program are you using?

 

P.S. @Alex_Cazacu Please take a look.

    S
    SR_100053391-VisitorAuthor
    1-Visitor
    October 1, 2022

    8.0.0.0  Thanks for helping, Getting worried about this...

    M
    MartinHanak24-Ruby III
    24-Ruby III
    October 3, 2022

    Hi,

     

    Usually you can use following procedure:

    • remove current license file from C:\ProgramData\PTC\Licensing directory
    • run reconfigure.exe and enter Product code used during former installation

     

      A
      Alex_Cazacu17-PeridotAnswer
      17-Peridot
      October 4, 2022

      Hi,

      The education license renewal is not managed thru that service, as the EDU users have basic accounts. That works only for customers that purchase the software and get a SCN.

      Please use this guide to renew your Creo 8.0 student license: 

      https://apps.ptc.com/schools/references/relicense_creo8_unistudent_standard.pdf

       

      Thanks,

      Alex

      V
      24-Ruby III
      VladimirN24-Ruby III
      24-Ruby III
      October 4, 2022

       Alex,

       

      Thank you.

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