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ptc-51658801-Visitor
1-Visitor
Jul 1, 2013 3:10 PM UTC
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Install errors

I am a FIRST FTC mentor of a rookie team and struggling with installation. Using the install from web option. I have my firewall off and am running as administrator. When I try to generate a license code it tells me invalid and to contact support. When I try to use the license code I rec'd in the email I get the following error message. Very frustrated and I would love some help with this...

    MarkCheliAnswer
    5-Regular Member
    Jul 1, 2013 3:20 PM UTC

    Hi Kristin,

    A lot of the time the installation assistant will become "non-responsive" if it is the being run as a "web installer". My recommendation to you would be to download the full DVD (found here as Win 32-64 DVD (4478 MB)) and then run the installation from there. If this does not fix the problem, please let me know!

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    3 replies

    MarkCheli5-Regular MemberAnswer
    5-Regular Member
    Jul 1, 2013 3:20 PM UTC

    Hi Kristin,

    A lot of the time the installation assistant will become "non-responsive" if it is the being run as a "web installer". My recommendation to you would be to download the full DVD (found here as Win 32-64 DVD (4478 MB)) and then run the installation from there. If this does not fix the problem, please let me know!

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    ChrisCarr1-Visitor
    1-Visitor
    Jul 1, 2013 3:25 PM UTC

    Kristin,

    It might also help to follow the installation instructions detailed here after downloading the DVD from the link Mark provided.

    Hope this helps!

    Chris

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    ptc-51658801-VisitorAuthor
    1-Visitor
    Jul 19, 2013 1:05 AM UTC

    Thanks! Downloading it in the DVD format worked perfectly. We were also able to store the downloaded software onto a USB flash drive and install it on all of the teams laptops without having to re-download it over the internet. The directions were clear and concise frmo that point forward!

    Thanks again,

    Kristin Clemons

    Mentor FTC Team #7037

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