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1-Visitor
March 14, 2026
Question

invalid file or format

  • March 14, 2026
  • 1 reply
  • 53 views

The product code was activated successfully, but the file status doesn't allow me to continue. I've attached a screenshot. What should I do? Please help.

1 reply

Community Manager
March 20, 2026

Hi @AW_14530070

Thank you for your question. 

Your post has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.
Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do.

 

Best Regards,
Vivek N
Community Moderation Team