License Generation Problem

Forum|Forum|15 years ago
December 13, 2010
2 replies
14605 views

Hello,

I am having a persistent problem for last 2 days. I am unable to generate the license file for Pro/Engineer Wildfire 4.0 School Edition. Whenever I click on "Generate File" during the installation, it says "PTC Setups was unable to contact the PTC Download Server. If you use a proxy server with your web browser to access internet you will need to specify that server now for PTC Setup."

I am afraid I am connected to internet, besides I don't use proxy. But it keeps giving me this error always. I brought my laptop at the University's IT Help Desk for installation as well, they told me that it might be because the License Server is temporarily down. Could anyone please tell me what the real issue is?

Regards,

Absar

E

EdwardAnderson

1-Visitor

I have been having the same problem today. A call to a contact inside PTC says they're having a temporary problem with their license generator, and that we should try again later. He couldn't give me a definite estimate on when to try again, but this is a high priority for them, so they will be fixing it ASAP.

A

AbsarKhan

Author

1-Visitor

Umm, I had been trying to login my PTC Account 3 days back, it always gave the message that the application is turned off for maintenance. Finally it worked after 2 days i.e. yesterday. But it seems that the license server is still not fully functioning -- under maintenance. I emailed - yesterday and just few minutes back I have got a reply from them. I have given them my network physical address. They might generate the license file manually. Waiting again for their response. You can try that too. I hope it will work for both of us.

Regards,

Absar

E

EdwardAnderson

1-Visitor

I tried again last night, and the License Generator still isn't working for me. I'll try e-mailing - with my MAC address and see if that gets me anywhere. I really wanted to be up and running by tomorrow evening for a team meeting demo. This is more than a little frustrating.

M

mfischer

18-Opal

Hi Absar,

Sorry for the inconvenience. We had experienced a glitch on the automated license generation server last week. The issue has since be resolved and you should be able to generate your licenses. If you continue to experience the issue, please send me an email at -.

Regards,

Mark

P

ptc-4830178

1-Visitor

Esteemed,

I am facing the same problem. I have downloaded Creo Elements (former Pro/ENGINEER Wildfire 5.0 schools edition) from your site and when i try to generate License File it sends me this message: