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SN_101715943-Newcomer
3-Newcomer
April 28, 2023
Question

License Identification Error - License Renewing

My license is expired and I wanted to renew it by running setup.exe. I am stuck at this point because of the erorr. The product code should be correct for Creo 8.0.4.0.

I tried reinstalling, still doesn't work. 

How can I fix this?

 

 

3 replies

MartinHanak24-Ruby III
24-Ruby III
April 28, 2023

Hi,

when you want to get new license, you have to delete invalid license file MartinHanak_0-1682685402851.png.

Also remove the line in installer window.

 

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SN_101715943-NewcomerAuthor
3-Newcomer
April 28, 2023

Hi Martin,

Thank you for the reply, I did what you said but the error is the same. Any other ideas?

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MartinHanak24-Ruby III
24-Ruby III
April 29, 2023
@SN_10171594 wrote:

Hi Martin,

Thank you for the reply, I did what you said but the error is the same. Any other ideas?

Hi,

please submit a request to academicsupport@ptc.com

Send the Mac address and the product code as written in https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.

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