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TW_103899911-Visitor
1-Visitor
August 17, 2022
Solved

License request failed for feature Creo 7.0

  • August 17, 2022
  • 2 replies
  • 5897 views

Good afternoon,

 

I am trying to get into Creo Parametric 7.0.8.0, but am getting the following errors - these three errors pop up and then the program automatically closes. Any thoughts on what needs to be done to fix this?

 

TW_10389991_0-1660756351186.png

TW_10389991_1-1660756362682.png

TW_10389991_2-1660756373420.png

 

Thank you for the help!

 

Best answer by MartinHanak

Hi,

open it in Notepad.

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
August 18, 2022

 Hi,

 

Similar issue before - "Licence request failed for feature, error (-9) Invalid host": https://community.ptc.com/t5/PTC-Education-Forum/Licence-request-failed-for-feature-error-9-Invalid-host/td-p/782501 

M
MartinHanak24-Ruby III
24-Ruby III
August 18, 2022

Hi,

license file is generated for network card physical address which is not available.

Please upload your license file and ip.txt file generated by command ipconfig /all > ip.txt in Command prompt window. I'll check these file and let you know.

T
TW_103899911-VisitorAuthor
1-Visitor
August 18, 2022

Hello Martin Hanak,

 

Please see attachments:

 Screenshot 2022-08-18 104507.png

Screenshot 2022-08-18 104810.png

M
MartinHanak24-Ruby III
24-Ruby III
August 19, 2022

Hi,

in ipconfig /all output I found following physical addresses:

internal Ethernet ... 98-FA-9B-CB-09-06
Thinkpad TBT Ethernet 3 ... 00-50-B6-B1-B0-17
Wireless ... 5E-55-CE-AE-C8-59

---

One of these addresses must be present in license file.

 

I do not know what physical address is used in license file, because you did not upload this file. Please upload the file -OR- open it in Notepad and publish picture of file part which contains INCREMENT line.

 

NOTE: If you use docking station, try unplugging notebook from it.

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