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skyline1-Visitor
1-Visitor
October 27, 2018
Solved

Licensing error

  • October 27, 2018
  • 1 reply
  • 18670 views

I had creo installed on my desktop and it worked completely fine. However, I recently performed a clean install of windows 10 and tried reinstalling creo 5 but keep getting an error during the licensing stage of the installation.

 

I have followed this document: https://apps.ptc.com/schools/references/install_creo5_unistudent_standard.pdf#_ga=2.111497284.1154185903.1540655366-485506032.1540655366 until step 4. I type in the product code, I get prompted to login and once I do I get an error message (see attached picture).

 

Does anyone know how to fix this issue?

Best answer by MartinHanak

Hi,

this error was reported in the past many many times. Probably it is related to network card detection problems during creo installation.

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In the past user received license file via email after some time ... please check your email "box".

If licensing email is present then save its attachment to local disk. The run installation again. Do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window.

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If you do not have license file then open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.

1 reply

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
October 29, 2018

Hi,

this error was reported in the past many many times. Probably it is related to network card detection problems during creo installation.

---

In the past user received license file via email after some time ... please check your email "box".

If licensing email is present then save its attachment to local disk. The run installation again. Do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window.

---

If you do not have license file then open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.

M
MichiG1-Visitor
1-Visitor
October 31, 2018

Hello,

 

I am a student and have the student version installed. When I open Creo Parametric 5.0, I get a message that the license expires in one day. When extending this license, after I have entered the username and password, I get the error message: Customer not identified.

 

What did i wrong?

    M
    MartinHanak24-Ruby III
    24-Ruby III
    October 31, 2018

    Hi,

    uninstall Creo 5.0 and follow instructions written in https://apps.ptc.com/schools/references/install_creo5_unistudent_standard.pdf

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