Mathcad Prime 10.0 Student License HostID Problem

Hi,

I activated my Mathcad Prime Student license whiile I had the network setting "Dynamic Host Address" activated in Windows 11, so my license is not bound to my real HostID of the NIC and I can not use Mathcad Prime because the HostID changes with the time. I turned the setting off, but I need to change the HostID that is bound to my Mathcad Prime Student License. The Website  https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp?_gl=1*alx203*_gcl_au*MTQ3NzAwODM1OC4xNzMwODAxMjkw*_ga*MTcxNjEwMzM0Mi4xNzMwODAxMjkw*_ga_7NMP2MSYPM*MTczMDgwMTI4OS4xLjEuMTczMDgwNDcwNC4xMi4wLjA. does not work and my PTC Account is basic. Is it possible to get a new license?