Skip to main content
K
KHecht1-Visitor
1-Visitor
August 14, 2012
Solved

Mathcad Prime 2.0 License Problem

  • August 14, 2012
  • 4 replies
  • 5569 views

I recently purchased a student version of Mathcad Prime 2.0. An IP address is required to obtain the license file. I gave the IP address on the sticker on the back of my laptop (00-FF-1E-10-1C-44), but the license didn't work. I am unable to request another license online since it says I have used the maximum number already. - told me to log a call online or call. I have an order number (#15661064945) but no customer number, so I couldn't request help online. When I called, the woman couldn't find my order number and told me to contact -. Maybe I heard her wrong, but this email doesn't exist. I also emailed - and received no answer. The PTC utility gives me the IP address PTC HOSTID=00-26-82-AD-1E-2D, so a license for this IP would be nice. This seems to actually be the IP-address for the wifi connection and not the actual computer when I look into my computers settings. Can anyone help me?

    Best answer by mzeftel

    Kristin,

    I suggest you contact

    http://www.ptc.com/support/mathcad_supportCenter.htm

    You have to create a basic account on the PTC website, and then on the next screen, choose that you are a student.

    Someone from technical support will help you.


    Good luck and write back in a couple of days if you haven't received help.

    Mona

    4 replies

    M
    mzeftel1-Visitor
    1-Visitor
    August 14, 2012

    Kristin,

    Did you contact PTC through http://www.ptc.com/support/mathcad_supportCenter.htm?

    To get your address:

    In the Start menu type in cmd so you see cmd.exe or

    Click on cmd.exe so you see a black window.

    Type in ipconfig /all

    You should see a line labeled physical address. That's the one you want to use. If you see several, pick the first one.

    Mona

    K
    KHecht1-VisitorAuthor
    1-Visitor
    August 14, 2012

    I can't contact PTC through the given link with a basic account. Since I only have an order number but no customer number, I can't expand my account.

    I've attached ipconfig.log with all of the information about my computer.

    K
    KHecht1-VisitorAuthor
    1-Visitor
    August 14, 2012

    I couldn't get anything out of the MAC-address utility. It runs, I guess, but it never shows any response. When I run PTC's CPU_ID.exe from the command prompt, I get: PTC HOSTID=00-26-82-AD-1E-2D

    However, when I try to load the Mathcad license, I see Host-ID: F0-DE-F1-00-DE-CC.

    With the license received I get the following message: C:\Program Files\Mathcad\sw_license_email_1557468.dat: (-9) Invalid host.

    I'm not sure at this point which IP address is right, or how to get help with getting another license issued that would work with my computer.

    M
    mzeftel1-VisitorAnswer
    1-Visitor
    August 14, 2012

    Kristin,

    I suggest you contact

    http://www.ptc.com/support/mathcad_supportCenter.htm

    You have to create a basic account on the PTC website, and then on the next screen, choose that you are a student.

    Someone from technical support will help you.


    Good luck and write back in a couple of days if you haven't received help.

    Mona

    K
    KHecht1-VisitorAuthor
    1-Visitor
    August 21, 2012

    Thanks Mona. Technical support had me change the order or port number of the card used for the internet connection and got me a new license file that works.

    S
    stephenchurches1-Visitor
    1-Visitor
    August 16, 2012

    Hi All,

    Has anyone had a problem with Boundary Blend in Student Edition ?

    No matter what i try i cannot activate it.

    I have the Creo edition in the class room and it works fine, but on my home computer which is

    the 5th edition SE no luck.

    Any clues ???

    Steve C.

    A
    Anonymous
    August 17, 2012

    Steve,

    If you are using a Schools edition of Wildfire 5.0 you will not have access to the Boundary Blend functionality. This is only available in the Student edition which is probably what you have in your classroom.

    Regards,

    Adam

    S
    stephenchurches1-Visitor
    1-Visitor
    August 19, 2012

    Thanks for the answer from hours of bashing my head !!

    Much appreciated

    Thanks Adam.

    Terms & ConditionsAccessibility statement