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AA_87490811-Visitor
1-Visitor
October 12, 2022
Solved

Mathcad Prime 8 does NOT open anymore (student edition)

Hello,

I bought the student version of Mathcad prime 8 in April 2022. I have been using it for a couple of months without any issues. Recently, the program does not open anymore. Also my Mathcad file do not open either. I tried to uninstall it and reinstall it again but it did not work. Can someone help me fix this problem please?!

I am using Windows 10 (64bit). My license is one year and has not expired.

 

Thanks,

Abdullah Al Rufaydah,

MartinHanakAnswer
24-Ruby III
October 13, 2022

Hi,

try solution mentioned in https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/td-p/492614 discussion.

MartinHanak_0-1665644640764.png

 

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4 replies

MartinHanak24-Ruby IIIAnswer
24-Ruby III
October 13, 2022

Hi,

try solution mentioned in https://community.ptc.com/t5/Mathcad/Mathcad-Prime-4-0-doesn-t-start-anymore/td-p/492614 discussion.

MartinHanak_0-1665644640764.png

 

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    AA_87490811-VisitorAuthor
    1-Visitor
    October 13, 2022

    Thanks A LOT Martin.

    I just deleted the config file in that directory and Mathcad recreated it and it is working fine now.

    As simple as that !

     

    Thanks again

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    VladimirN24-Ruby IV
    24-Ruby IV
    October 13, 2022

    "Mathcad Installation & Licensing Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm 

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