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AK_140857701-Visitor
1-Visitor
September 3, 2025
Solved

Maximum Number of License Requests

  • September 3, 2025
  • 3 replies
  • 564 views

I downloaded Mathcad Prime 11.0 Student Edition and was activating the license when I got a pop-up message saying to try again later due to server connectivity. After trying again, I got a message that I had reached the maximum number of license requests for the product. I have also called support and was instructed to come here. Please help!

Best answer by MartinHanak

Hi,

you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

3 replies

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LucMeekes23-Emerald IV
23-Emerald IV
September 3, 2025

So you ended up in this forum, which is a communication site for users of Mathcad & Prime, to get help on any questions with regard to (usage of) the applications. Being (frequented by mostly) users, we cannot help you with getting a license, other than pointing you to the troubles page: https://community.ptc.com/t5/Mathcad-Installation/All-About-Mathcad-Software-Installation/m-p/706433#M26 

And maybe this helps: https://community.ptc.com/t5/Mathcad-Installation/Licensing-problem-Wrong-host-id/m-p/1025774 

I think it is a VERY BAD habit of PTC support to point people to this site for licensing problems, while those PTC support people should know the solution to many such problems.

 

Success!
Luc

    M
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    September 5, 2025

    Hi,

    you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

    Catalina
    CatalinaCommunity Manager
    Community Moderator
    September 9, 2025

    Hi @AK_14085770,

    I wanted to see if you got the help you needed.

    If so, please mark the appropriate reply as the Accepted Solution or please feel free to detail in a reply what has helped you and mark it as the Accepted Solution. It will help other members who may have the same question.

    Of course, if you have more to share on your issue, please pursue the conversation.

    Thanks,

    Catalina | PTC Community Moderator
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