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astrovan141-Visitor
1-Visitor
October 19, 2017
Solved

May have requested multiple Creo 4.0 licenses

I entered my information into the K-12 student license download and hit submit, but it just reloaded the page and removed all of my information. Should it have gone to a different page after hitting submit or does it just do that? Did I put incorrect types of information? If it stays at the same page, then I entered the same information multiple times and have submitted multiple identical requests. It also reloads when I don't put any information at all. (I am in a FIRST Robotics team)

astrovan14Answer
1-Visitor
October 22, 2017

The original license request works!

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8 replies

VladimirN24-Ruby IV
24-Ruby IV
October 20, 2017

Please submit your request in "Academic Support Request" form: Academic Case Logger

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maxwellfite1-Visitor
1-Visitor
October 20, 2017

The same thing happened to me.

I shall also submit a support request.

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astrovan141-VisitorAuthor
1-Visitor
October 20, 2017

There is no 4.0 support, I just put 3.0 and specified that i was talking about 4.0 in the description.

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maxwellfite1-Visitor
1-Visitor
October 20, 2017

Have you heard back?

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PacoMtz121-Visitor
1-Visitor
October 20, 2017

i have a problem whith the license of creo 4.0 

i did not recive a license file for this version 

the proces sent is for creo 1.0 y 2.0 and i need the creo 4.0 

do you help me?

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Alex_Cazacu17-Peridot
17-Peridot
October 27, 2017

Hello,

 

Sorry for the inconvenience, we did have an issue with the webpage. Can you please try again to register? If you don't manage to do this now, please send me a private message and I'll send you all the needed instruction (I'll have to also investigate the page, but for me it worked now).

 

PS: I'll have Creo 4.0 added to the Case logger, but untill then you can choose Creo 3.0 and explain that the issue is with Creo 4.0.

 

Thanks,

Alex

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    astrovan141-VisitorAuthor
    1-Visitor
    October 27, 2017

    The original license request works as I said before, and I did submit a 3.0 request specifying that it was 4.0, they responded but the license request had randomly worked before they responded.

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