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FL_103894691-Visitor
1-Visitor
October 4, 2022
Question

Need urgent help with license invalid format error

  • October 4, 2022
  • 1 reply
  • 1199 views

Can anyone help me figure out what am I doing wrong? I've tried installing in multiple different computers, different versions of the SW and I cannot get past the invalid license file or format error.

 

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1 reply

M
MartinHanak24-Ruby III
24-Ruby III
October 5, 2022

Hi,

please follow https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/816398/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw3SU9BOTRMVDhETEpQfDgxNjM5OHxTVUJTQ1JJUFRJT05TfGhL#M13011 discussion ...

Please contact academicsupport@ptc.com. You need to send them the Host ID (Mac address of the ethernet) and also the product code used.

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