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ptc-43075161-Visitor
1-Visitor
September 9, 2014
Solved

New to Creo

  • September 9, 2014
  • 2 replies
  • 1856 views

I am brand new to using Creo for FTC. I have downloaded the program and the kit of parts. I have gone into Creo and set the parts as my working directory. When I try to open any part, I receive the message that the filee "cannot be retrieved". What am I doing wrong?

Best answer by ptc-4975370

I had this problem. Be sure you are using Creo Parametric in order to be able to open the kit of parts and use them in an assembly.

2 replies

S
sm_011-Visitor
1-Visitor
September 9, 2014

Did you get an academic/student version of Creo through the PTC FIRST Software page? Curious if you might have downloaded and installed a trial version which will not open the "student" models.

Try dragging the message area to be taller so you can see the complete message.

P
ptc-43075161-VisitorAuthor
1-Visitor
September 9, 2014

I did download it from this site but did it last year. I am not sure if it makes a difference. I have uninstalled the software and am downloading it again. Will make sure that is not the problem.

P
ptc-49753701-VisitorAnswer
1-Visitor
September 11, 2014

I had this problem. Be sure you are using Creo Parametric in order to be able to open the kit of parts and use them in an assembly.

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