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ptc-53537461-Visitor
1-Visitor
November 1, 2013
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Problem with license configuration (Creo/ProEngineer Wildfire 5.0)

  • November 1, 2013
  • 1 reply
  • 5290 views

While attempting to install a student version of Creo/ProEngineer Wildfire 5.0 from online I encountered a problem with the license configuration. I have an valid user account and internet access. I entered my PTC username and password on the License Configuration page of the setup.exe. The instructions then indicate for me to select the "Generate License Files" radio button, however, the username/password fields as well as the selection button is grayed out and doesn't allow me to proceed.

Any help would be greatly appreciated.

William Duncan

    This topic has been closed for replies.
    Best answer by

    Please submit a support request and include the edition of Creo Elements/Pro you are installing (there are quite a few Student editions).

    We'll also need your Host ID to create a license.

    Regards,

    Adam

    1 reply

    A
    Anonymous
    November 1, 2013

    This is typically caused by real-time virus protection and/or firewall applications that you have installed on your computer. These should all be disabled before you install any software application but especially one like Creo that is contacting a remote server in order to generate your license.

    P
    ptc-53537461-VisitorAuthor
    1-Visitor
    November 4, 2013

    Is there any method of doing it via the Offline mode?

    A
    Anonymous
    Answer
    November 4, 2013

    Please submit a support request and include the edition of Creo Elements/Pro you are installing (there are quite a few Student editions).

    We'll also need your Host ID to create a license.

    Regards,

    Adam

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