Skip to main content
P
ptc-44536011-Visitor
1-Visitor
September 22, 2012
Question

problems installing creo 2 in my laptop

  • September 22, 2012
  • 1 reply
  • 3757 views

Please i need someone to help me resolve this issue. I have been trying to install creo 2 in my laptop but i keep encountering thesame problem. In the course of my installation when i enter the product code and click install licensing i get an error message. what might be wrong? My operating system is windows 7.

    1 reply

    J
    JoshH1-Visitor
    1-Visitor
    November 7, 2012

    Hi Nfoni, were you able to get it running?

    What error message are you getting?

    P
    ptc-48274811-Visitor
    1-Visitor
    November 16, 2012

    I too am having issues, initially with the same problem. Attached is an image of the message box that appears when I try to open up Creo:

    :error.png

    I lack any prior knowledge to parse this, aside from that the source of the file in my computer may be off?

    Thank you in advance; my team (2220) is trying to make the switch to Creo 2 before the season begins.

    If I've somehow misspoken, please forgive me, as I'm not entirely sure what the correct etiquette is in this forum.

    I should probably also mention that the fix we attempted to fix installation problems with was a license emailed to me by my one of my team's mentors.

    J
    JoshH1-Visitor
    1-Visitor
    November 16, 2012

    Hi Nicholas,

    it looks to me like you may have the wrong MAC address. I can see in your license file that it is set up for E0-CB-4E-3C-04-4E. That is probably your mentor's MAC address.

    You should probably run through setup again and select the option to request a license.

    By the way, kudos for posting on the forum! We're happy to see FIRST team members here and will try our best to help you learn! Keep at it!

    Josh

    Terms & ConditionsAccessibility statement