Skip to main content
C
chris81-Visitor
1-Visitor
September 24, 2018
Solved

Program Freezes During Installation of Creo 5.0 and 4 M030

  • September 24, 2018
  • 2 replies
  • 6384 views

For the last few weeks I have been trying to install Creo 4 M030 on my laptop. Everytime I run the installer it would always freeze after I enter my PTC login details. I tried Creo 5.0 last night and was meeted with the exact same problem.

 

I have tried downloading the file a few times and this has froze every time. I had 4 M020 installed previously but I have this uninstalled, unless there is something still around from that which is causing it.

 

I have seen on other posts about graphic drivers being at fault; My laptop has Intel HD Graphics 3000 which has the latest driver installed, along with any other drivers.

 

I have attached the latest traceback.log file from the installation (version 5) and would be grateful if anyone could determine what my problem is.

Best answer by MartinHanak

Hi,

 

1.]

Intel HD Graphics 3000 is very old GPU. Even if it is probably not supported, it should not make installation problems.

 

2.]

Installator looks into C:\ProgramData\PTC\Licensing directory. Empty this directory before you launch setup.exe.

 

3.]

Installator looks for suitable network card ... if it does not find it, it can fail.

Installator does not like VPN network card, virtual network card.

Installator is able to work with LAN or WiFi network cards, which are connected to network.

To get a list of all network cards, you have to open Command Prompt window and enter command ipconfig /all > ip.txt ... command output is written into ip.txt file.

 

2 replies

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
September 24, 2018

Hi,

 

1.]

Intel HD Graphics 3000 is very old GPU. Even if it is probably not supported, it should not make installation problems.

 

2.]

Installator looks into C:\ProgramData\PTC\Licensing directory. Empty this directory before you launch setup.exe.

 

3.]

Installator looks for suitable network card ... if it does not find it, it can fail.

Installator does not like VPN network card, virtual network card.

Installator is able to work with LAN or WiFi network cards, which are connected to network.

To get a list of all network cards, you have to open Command Prompt window and enter command ipconfig /all > ip.txt ... command output is written into ip.txt file.

 

    J
    jogro1-Visitor
    1-Visitor
    September 25, 2018

    i have the same problem here.

    Installer hangs when i entered the login details.

    any solutions ?

     

     

    greetz joachim

    C
    chris81-VisitorAuthor
    1-Visitor
    September 25, 2018
    I have found the problem. I had extra network adapters installed (virtualbox was one of them). After they were disabled the installation continued as normal! Thanks MartinHanak for the help!
    Terms & ConditionsCookie settingsAccessibility statement