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MichaelFaux7-Bedrock
7-Bedrock
October 16, 2024
Solved

PTC Cloud Portal: Template Library is missing

Hi,

 

I'm starting the Windchill Technical Essentials course. One of its instructions is to "Create a Windchillvirtual environment from a template".

 

When I sign into PTC Cloud Portal, there is no Template Library in the sidebar menu, so I'm unable to create an environment:

MF_12144050_0-1729085042944.png

The browser console has errors:

MF_12144050_0-1729085226515.png

 


Any suggestions?

 

MichaelFauxAnswer
7-Bedrock
October 21, 2024

I raised a support issue and got this response (my emphasis in bold):

> when the partner account has no Cloud Portal credits nothing will show up in the template library for the user. The partner’s admin can purchase credits through the Partner Portal.

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3 replies

Catalina
CatalinaCommunity Manager
Community Moderator
October 18, 2024

Hi @mf_01_12144050 

Thank you for your question!

Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

Also, feel free to add any additional information you think might be relevant. 

 

Best regards,

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Catalina | PTC Community Moderator
    VladimirN24-Ruby IV
    24-Ruby IV
    October 19, 2024

    Try to report an issue here: https://ptc.service-now.com/sp/ 

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      MichaelFaux7-BedrockAuthorAnswer
      7-Bedrock
      October 21, 2024

      I raised a support issue and got this response (my emphasis in bold):

      > when the partner account has no Cloud Portal credits nothing will show up in the template library for the user. The partner’s admin can purchase credits through the Partner Portal.

      Translate
      Terms & ConditionsAccessibility statement