PTC Creo 4.0 not working on some student laptops

Forum|Forum|8 years ago
October 2, 2017
2 replies
6493 views

Hi,

I am responsable for the installation on 500 student laptops.

On most of the laptops Creo works fine. But some students have a problem.

When clicking on the desktop icon creo parametric starts ( i can see the process starting in the taskmanager ) but it end directly ( disapeers in the taskmanager ). No idea why this happens.

To make things more stranger. Some studens are able to work at home but not at school.

Any idea's/suggestions where to look for a sollution ?

Kind regards.

Ronny Mees

Lector CAD

University college Vives

Kortrijk Belgium

Creo University Plus

M

MartinHanak

24-Ruby III

Hi,

"Some studens are able to work at home but not at school."

It looks like network card problem. Laptop have usually LAN and WiFi network card. License file contains MAC address of LAN or WiFi network card. Check which network card is mentioned in license file. Then connect this network card to network and launch Creo.

R

rmees

Author

1-Visitor

License is not the problem. the license is running on licenseserver on school. connection is true school network of VPN if not on school. When having license problems Creo starts and gives you the license error message. This is not the case here.