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1-Visitor
August 2, 2022
Solved

PTC Creo 9.0 University Student Edition Premium / Installation problems

  • August 2, 2022
  • 1 reply
  • 4012 views
Dear Sir or Madam,
I purchased the Creo Student Premium Edition on 26.07.2022 and sent my certificate of enrollment to ptc.nam@digitalriver.com on the same day . On 29.07.2022 I received the order confirmation with my product code.

To my problem:
After calling the installation, I was able to generate the license with my received product code. However, in the next step, the application selection is empty and I could not proceed with the installation. I tried it again today and now the error message "You have reached the maximum number of license requests available for your product type" comes up when creating the license.

I hope you can help me.

Kind regards
Roman Sauer
Best answer by MartinHanak

@RS_7919254 wrote:

hmm unfortunately I come to the same result

Screenshot 2022-08-02 110153.jpg


Hi,

maybe installation zip file is corrupted, please download it again from https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp page.

 

How did you unzip zip file ? I use 7-zip application.

1 reply

24-Ruby III
August 2, 2022

Hi,

please provide detailed description of your computer configuration.

1-Visitor
August 2, 2022

Hi,

 

Alienware m15 Ryzen R5

Windows 11 home

AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

16,0 GB RAM

64-Bit-Betriebssystem, x64-basierter Prozessor

24-Ruby III
August 2, 2022

@RS_7919254 wrote:

Hi,

 

Alienware m15 Ryzen R5

Windows 11 home

AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz

16,0 GB RAM

64-Bit-Betriebssystem, x64-basierter Prozessor


Hi,

maybe Windows 11 home is the root of the problem.

 

What Creo version did you install ?

Please provide detailed description of installation procedure. Include screenshot pictures, too.

 

Make a backup copy of license file located in C:\ProgramData\PTC\Licensing directory.

Open license file in Notepad and publish screenshot picture of Notepad window.