1-Visitor

Solved

running setup.exe does nothing - Creo 8.0

Forum|Forum|3 years ago
May 5, 2022
2 replies
13158 views

When I try to run setup.exe to install the student edition of Creo 8.0 it asks me if it can make changes to my computer but then does nothing when I say yes. An application error did appear in Event Viewer, I pasted it below.

Windows 11

PTC Creo Parametric 8.0.3.0

Faulting application name: setup.exe_Creo, version: 36.0.2021.403, time stamp: 0x61a0bcb2
Faulting module name: baselibmt.dll, version: 36.0.2021.403, time stamp: 0x61a08565
Exception code: 0xc0000005
Fault offset: 0x00000000000183da
Faulting process id: 0x4b80
Faulting application start time: 0x01d8602033affa6b

Best answer by MA_2627485

The reason for this error is down to Hypervision on Windows (10 and 11 mostly), for some reason breaks this baselibmt.dll

The fix is simple:

Type command in your Start Menu search bar and right-click select Run as Administrator. Then input the following command: bcdedit /set hypervisorlaunchtype off
Restart your system. Hyper-V virtualization will not start after the reboot.
Now you can run the creo setup.exe as it will work as expected.
If you want to turn Hyper-V virtualization on again, use the following command: bcdedit /set hypervisorlaunchtype on
Restart your system again.

This has been a problem for a long time, I believe it had been mentioned to turn it off somewhere online but didn't give the proper details of how it should be done.

Enjoy!

V

VladimirN

24-Ruby III

Are you running the installer - as "Administrator"?

D

DD_10300911

Author

1-Visitor

Yes, I've tried to run as administrator and not. With both firewall on/off. Anti virus on/off.

H

hornhaut

10-Marble

I have the same application error in the event viewer

Faulting application name: setup.exe_Creo, version: 36.0.2021.403, time stamp: 0x61a0bcb2
Faulting module name: baselibmt.dll, version: 36.0.2021.403, time stamp: 0x61a08565
Exception code: 0xc0000005
Fault offset: 0x00000000000183da
Faulting process ID: 0x3a08
Faulting application start time: 0x01d865ed0de85c9e

Tried it with and without firewall and defender, as administrator, and with current versions of Creo 8 as well as Creo 7 on Win 11. Also reassigned access to the whole folder and its subitems to the user group "Everyone" since 0xc0000005-Exceptions seem to be related to access issues. Before that, the folder was assigned to me, which also did not work. I moved it to C:/ making sure that there is no space in the path. I also tried the compatibility mode (Win 8 and Win 7) without success.

Would be great to find work out a solution. I am happy to provide more information if needed 🙂

M

MA_2627485

Answer

1-Visitor

The reason for this error is down to Hypervision on Windows (10 and 11 mostly), for some reason breaks this baselibmt.dll

The fix is simple:

Type command in your Start Menu search bar and right-click select Run as Administrator. Then input the following command: bcdedit /set hypervisorlaunchtype off
Restart your system. Hyper-V virtualization will not start after the reboot.
Now you can run the creo setup.exe as it will work as expected.
If you want to turn Hyper-V virtualization on again, use the following command: bcdedit /set hypervisorlaunchtype on
Restart your system again.

This has been a problem for a long time, I believe it had been mentioned to turn it off somewhere online but didn't give the proper details of how it should be done.

Enjoy!

H

hornhaut

10-Marble

Thank you! That solved it for me!

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