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EV_97648554-Participant
4-Participant
January 31, 2023
Question

server license installation error

  • January 31, 2023
  • 2 replies
  • 649 views
Hello, I would like to report the following problem: I have received your Server License (BG000207ED9607-RYY7-3YYK); during installation the original license file (.DAT) is not valid format. In fact, inside it, there is NO data. I look forward to your good news, cordially Eugenio Valle Prof.

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 31, 2023

 Hi,

 

1. What version of the program do you want to install?
2. Please show a screenshot of your error.

M
MartinHanak24-Ruby III
24-Ruby III
January 31, 2023
@EV_9764855 wrote:
Hello, I would like to report the following problem: I have received your Server License (BG000207ED9607-RYY7-3YYK); during installation the original license file (.DAT) is not valid format. In fact, inside it, there is NO data. I look forward to your good news, cordially Eugenio Valle Prof.

Hi,

1.] How did you order license package with Product code BG000207ED9607-RYY7-3YYK ?

2.] If your license file is empty then Creo installer probably did not detect network card properly. I think you can send your Product code and physical address of Ethernet LAN card to email address from which you received Product code. I hope PTC will send you correct license file via email.

 

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