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MichaelPiotto12-Amethyst
12-Amethyst
November 20, 2021
Solved

setup.exe wont run

  • November 20, 2021
  • 1 reply
  • 1790 views

My license is going to expire in 5 days. when I open Creo parametric it says that I should renew my license. so I press the "renew license" button, put in my info, and it says "customer not verified". So I tried running the setup program to renew my license, as I have done in the past, and the program won't run. it feels like Creo has marked my account and is stopping me from renewing my license. I have a student license. I last ran the setup.exe program back in January.

Best answer by MichaelPiotto

where can I redownload the installation pack

Edit: figured it out. I had put Setup.exe on my desktop and it cannot run unless it is in its original location.  

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
November 20, 2021

Just recently there was the same question: https://community.ptc.com/t5/PTC-Education-Forum/Re-PTC-Creo-6-0-Student-edition-renewal/m-p/758064

M
MichaelPiotto12-AmethystAuthorAnswer
12-Amethyst
November 20, 2021

where can I redownload the installation pack

Edit: figured it out. I had put Setup.exe on my desktop and it cannot run unless it is in its original location.  

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    December 3, 2021
    @MichaelPiotto wrote:

    where can I redownload the installation pack

     

    "PTC Academic Program - Free Download Page": https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp 

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