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J
JB_51151974-Participant
4-Participant
April 16, 2023
Solved

Some licences are about to expire. When I try to renew I receive the message "not verified client"

  • April 16, 2023
  • 1 reply
  • 2330 views

My license is BK800908EDSTUDENTEDUNI_license.

I cannot renew some of the expireing lincenses.

The sequence is on the attached file.

Could anyone help me?

 

 

 

 

 

 

Best answer by MartinHanak
@JB_5115197 wrote:

Hi, Martin.

I tried to do what you suggested, but it didn`t work.

Here is the print of what happens when I try to open the software.

 

Brittes

 

JB_5115197_0-1682462156432.png

 

Also, there are new messages on my screen:

Hosted mismatch.

Fail to load AFX

FAil to load IFX

 

 

Hi,

please upload license file MartinHanak_0-1682490977812.png.

Also please upload parametric.psf file located in Parametric\bin directory.

 

1 reply

J
JB_51151974-ParticipantAuthor
4-Participant
April 16, 2023

I have already reconfigured the Creo 8.0, but those four items are still on the screen...

JB_5115197_0-1681647821981.png

 

M
MartinHanak24-Ruby III
24-Ruby III
April 17, 2023

Hi,

in File Explorer show the contents of C:\ProgramData\PTC\Licensing directory. I guess you will see one license file containing licenses mentioned in published Warning window.

I guess no other file is present in the directory, therefore it seems to me that reconfigure action was not successful. Maybe you will have to move existing license file into other directory and run reconfigure again.

J
JB_51151974-ParticipantAuthor
4-Participant
April 25, 2023

Hi, Martin.

I tried to do what you suggested, but it didn`t work.

Here is the print of what happens when I try to open the software.

 

Brittes

 

JB_5115197_0-1682462156432.png

 

Also, there are new messages on my screen:

Hosted mismatch.

Fail to load AFX

FAil to load IFX

 

 

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