Skip to main content
K
KateLeipold5-Regular Member
5-Regular Member
January 13, 2022
Solved

Student install not working.

  • January 13, 2022
  • 2 replies
  • 3265 views

I am using Creo Parametric 8.0 8.0.0.0

I have a student  who is installing the student edition of Creo 8. He has followed the installation instructions from here - https://apps.ptc.com/schools/references/install_creo8_unistudent_standard.pdf. When he creates the locked license, it says success, but then the status says invalid file and he does not get the option to finish.
We also tried saving the license he received from the email and uploading that, but that didn't work either.
We've already checked the physical address, and that matches.

Here are the errors that I faced
Invalid file

Best answer by MartinHanak
@KateLeipold wrote:

Based on your suggestion, we opened the license file in notepad and found it to be empty.  Not sure why or how, but eventually an uninstall, reinstall worked.  There were also 4 license files in the folder - so we cleared those out. 

 

Hi,

YES, clearing C:\ProgramData\PTC\Licensing directory before starting installation is very important. See step 2. in https://apps.ptc.com/schools/references/install_creo8_unistudent_standard.pdf document.

 

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 13, 2022

 Hi,

 

There was a similar question before, here - "Creo 8 student License invalid or format": https://community.ptc.com/t5/PTC-Education-Forum/Creo-8-student-License-invalid-or-format/m-p/758895 

K
KateLeipold5-Regular MemberAuthor
5-Regular Member
January 13, 2022

I understand.  We'd already reviewed those.  The physical address is the same.  

 

M
MartinHanak24-Ruby III
24-Ruby III
January 13, 2022
@KateLeipold wrote:

I am using Creo Parametric 8.0 8.0.0.0

I have a student  who is installing the student edition of Creo 8. He has followed the installation instructions from here - https://apps.ptc.com/schools/references/install_creo8_unistudent_standard.pdf. When he creates the locked license, it says success, but then the status says invalid file and he does not get the option to finish.
We also tried saving the license he received from the email and uploading that, but that didn't work either.
We've already checked the physical address, and that matches.

Here are the errors that I faced
Invalid file

Hi,

if you upload license file and output of ipconfig /all command then I can check this information for you.

K
KateLeipold5-Regular MemberAuthor
5-Regular Member
January 18, 2022

Based on your suggestion, we opened the license file in notepad and found it to be empty.  Not sure why or how, but eventually an uninstall, reinstall worked.  There were also 4 license files in the folder - so we cleared those out. 

 

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
January 18, 2022
@KateLeipold wrote:

Based on your suggestion, we opened the license file in notepad and found it to be empty.  Not sure why or how, but eventually an uninstall, reinstall worked.  There were also 4 license files in the folder - so we cleared those out. 

 

Hi,

YES, clearing C:\ProgramData\PTC\Licensing directory before starting installation is very important. See step 2. in https://apps.ptc.com/schools/references/install_creo8_unistudent_standard.pdf document.

 

Terms & ConditionsCookie settingsAccessibility statement