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I
IM_105711151-Visitor
1-Visitor
January 6, 2025
Question

Student license renewal

  • January 6, 2025
  • 2 replies
  • 1059 views

I got a student license dated May 2024 for Creo 9.1 which is shown as valid when installing version 11 but when starting the program got error -21: do I can renew he license or I have to retrieve the older version? (just to avoid mess with uninstalling the newest and installing the older). Thanks

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
January 7, 2025

Hi,

if you open <INSTALL_DIR>\Creo 11.0.0.0\Common Files\help\reference\pma\usascii\flex.pdf and go to page 256 you will see following information:

-21   License file does not support this version.

 

This means that license file located in C:\ProgramData\PTC\Licensing directory contains license code which does not enable you to launch Creo 11.0.

 

Please read following documents

https://apps.ptc.com/schools/references/install_creo11_unistudent_standard.pdf

https://apps.ptc.com/schools/references/install_creo11_schools_standard.pdf

 

I
IM_105711151-VisitorAuthor
1-Visitor
January 12, 2025
Thank you Martin, but following the attached procedure a license for 10.1 is generated and still doesn't work with Creo 11
any further suggestion to solve?


upload_-aW1hZ2UucG5n-3935256972667640840..png



M
MartinHanak24-Ruby III
24-Ruby III
January 13, 2025
@IM_10571115 wrote:
Thank you Martin, but following the attached procedure a license for 10.1 is generated and still doesn't work with Creo 11
any further suggestion to solve?
 
 
upload_-aW1hZ2UucG5n-3935256972667640840..png
 


Hi,

the picture shows Creo View 10.1 license. I do not know why license file does not contain Creo View 11.0 license.

Suggestion: Send your question directly to PTC via e-mail. Use e-mail address academicsupport@ptc.com

See https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.

Maybe @Alex_Cazacu  can answer your question, too

A
anursinghCommunity Manager
Community Manager
January 27, 2025

Hi @IM_10571115,

 

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

 

Thanks,
Anurag 

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