the app does not open

When I click on the app for opening it, it only starts extracting, but not actually opens

Community Moderator

Hi @Zarina

Thank you for your question!

I’d like to recommend to bring more details and context to your initial inquiry.

It also helps to have screenshot(s) to better understand what you are trying to do in your process.

Please refer to this guideline to make your questions more likely to receive a quick and useful answer.

This will increase your chances to receive meaningful help from other Community members.

Please consider mentioning the following as well:

Product name:

Version/Edition:

Best regards,

Catalina | PTC Community Moderator

Author

1-Visitor

it goes like this and then just turn off, without even opening properly

24-Ruby III

What software are you trying to install?

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