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1-Visitor
November 30, 2011
Question

Trouble installing Student Edition

  • November 30, 2011
  • 2 replies
  • 3909 views

The installer gets to the point of "Copy Files" and hangs at 2%. Tried to install on my note book and of course I got the message that I had no furthur license files available. Any ideas?

Thanks

    2 replies

    December 1, 2011

    David,

    You are having a problem with the Web install, some users encounter this and some don't. The best thing to do is download the entire installation DVD at http://apps.ptc.com/schools/Creo_ElementsPro_Student_DVD.zip.

    This is a large download, approximately 3.6GB so unless you have a very fast connection, I would suggest you use a download manager such as Free Download Manager, this will allow you to stop and restart the download if necessary.

    I hope this helps.

    Regards,

    Adam

    1-Visitor
    December 2, 2011

    The install went better and the application opens, but now I get an error message about the license file "License request failed for feature - Requesting PROE StudentEditions 5...

    C:\Program Files\Creo Elements\Pro Student Edition\text\licensing\licensing.dat: (-2) Invalid license file syntax"

    Any help on this.

    Thanks again

    David Campfield

    December 2, 2011

    David,

    All Academic support should go through our PTC Academic Support page where you can find a solution yourself or if you can't find a solution, submit a support request from the bottom of the Request Academic Support tab.

    Thanks,

    Adam

    1-Visitor
    July 16, 2012

    wht i your OS?