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ptc-28168911-Visitor
1-Visitor
Nov 30, 2011 11:45 PM UTC
Question

Trouble installing Student Edition

The installer gets to the point of "Copy Files" and hangs at 2%. Tried to install on my note book and of course I got the message that I had no furthur license files available. Any ideas?

Thanks

    5 replies

    Anonymous
    Dec 1, 2011 3:21 PM UTC

    David,

    You are having a problem with the Web install, some users encounter this and some don't. The best thing to do is download the entire installation DVD at http://apps.ptc.com/schools/Creo_ElementsPro_Student_DVD.zip.

    This is a large download, approximately 3.6GB so unless you have a very fast connection, I would suggest you use a download manager such as Free Download Manager, this will allow you to stop and restart the download if necessary.

    I hope this helps.

    Regards,

    Adam

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    ptc-28168911-VisitorAuthor
    1-Visitor
    Dec 2, 2011 10:37 AM UTC

    The install went better and the application opens, but now I get an error message about the license file "License request failed for feature - Requesting PROE StudentEditions 5...

    C:\Program Files\Creo Elements\Pro Student Edition\text\licensing\licensing.dat: (-2) Invalid license file syntax"

    Any help on this.

    Thanks again

    David Campfield

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    Anonymous
    Dec 2, 2011 3:46 PM UTC

    David,

    All Academic support should go through our PTC Academic Support page where you can find a solution yourself or if you can't find a solution, submit a support request from the bottom of the Request Academic Support tab.

    Thanks,

    Adam

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    ptc-46522891-Visitor
    1-Visitor
    Jul 16, 2012 5:54 AM UTC

    wht i your OS?

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