Trouble with installation / licensing for student
- March 13, 2018
- 1 reply
- 3170 views
Hello,
I am a mechanical engineering (university) student trying to install Creo v4 with a student license. After I filled out my information on the PTC website, the site gave me links to download the installation files (~4GB) and a PDF with instructions. Those instructions included a product code BE410708EDSTUDENTEDK12. When I enter it in the Installer, it prompts me to enter my email address and password for PTC.com. After I do that, the software hangs for a few minutes. Eventually the bottom half of the screen shows a path to a file in C:\ProgramData\PTC\Licensing\, and a status of "invalid file or format". The Next button is disabled so I can't go any further in the installation process.
From reading other threads, I have (unsuccessfully) tried the following:
Rebooting and deleting all files in the folder C:\ProgramData\PTC\Licensing before installing.
Disabling all network adapters except for the adapter that's connected to the internet.
Temporarily disabling windows firewall.
What else should I be doing?
Screenshot attached.
Thanks,
Josh