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so-21-Visitor
1-Visitor
June 18, 2015
Question

Trouble with my license

  • June 18, 2015
  • 3 replies
  • 2517 views

Hi! So I downloaded the free student version of creo, but I skipped the licensing step. I skipped this step because I could not click on the box to enter my license number. The box was strangely blocked. I was hoping to finish installing everything and be able to go back and input my license info, but I'm not sure how to do that. Can anyone help? Thanks

      3 replies

      N
      nnerpel1-Visitor
      1-Visitor
      June 20, 2015

      I have the same problem, could you solve it yet?

      A
      ajoshi-21-Visitor
      1-Visitor
      July 7, 2015

      Same problem! The text field where we have to insert the license number isnt accessible!

      Are u people using Windows? and is it Windows8 or above?

      Because this problem wasn't there when I was using Windows 7

      M
      MartinHanak24-Ruby III
      24-Ruby III
      July 17, 2015

      Stephanie,

      email you request to -

      -OR-

      enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

      Martin Hanak

      S
      sclements1-Visitor
      1-Visitor
      August 6, 2015

      Hey guys,

      I was having this same problem, but upon reading the install directions a little closer, I found that I needed to run the "setup-schools.exe" install file instead of the standard install file. This install simply asked for username and password, then automatically generated the license in a hidden folder. Try this and see if it works. I still haven't managed to get the software to open on my son's computer yet, but we'll get it figured out.

      Good Luck!!!

      Scott

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