Unable to get license

Hello PTC Support Team,

I am a college student trying to install Creo 13.4.0.0 University Free Edition on my Windows laptop.

I successfully registered for Creo University Free Edition and downloaded the installation files.

However, during installation, I reached the License Identification screen. When I clicked "Don't have a license? Click here", I was redirected to the PTC License Management page.

There, I encountered an "Access Denied – Insufficient Privileges" error.

I also tried signing in, but received a "User not found" authentication error.

Could you please guide me on how to activate my free student license and complete the installation?

Thank you for your help.