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MW_102230741-Visitor
1-Visitor
March 20, 2023
Solved

Unable to login to Creo to perform licensing.

When i try to log into Creo, it says that "Kunde nicht verifiziert" which translates to that i am not verified.

MartinHanakAnswer
24-Ruby III
March 22, 2023

Hi,

according to https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion you can:

 

Submit a request to academicsupport@ptc.com

Send email containing the Mac address (of Ethernet or WiFi network card) and the product code and PTC will send you the license file.

 

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5 replies

MartinHanak24-Ruby III
24-Ruby III
March 20, 2023

Hi,

go to https://support.ptc.com/appserver/common/account/secure/wamMain.jsp page, change your password and try again.

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MW_102230741-VisitorAuthor
1-Visitor
March 21, 2023

Hi,
I changend my Password but it still did not work.
For your info: I am using a student version.

Max

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MartinHanak24-Ruby IIIAnswer
24-Ruby III
March 22, 2023

Hi,

according to https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion you can:

 

Submit a request to academicsupport@ptc.com

Send email containing the Mac address (of Ethernet or WiFi network card) and the product code and PTC will send you the license file.

 

Translate
MW_102230741-VisitorAuthor
1-Visitor
March 22, 2023

Hi,

Now i reinstalled Creo completely and deleted everything and now it seems to work. Thank you anyways for your Help!

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MartinHanak24-Ruby III
24-Ruby III
March 23, 2023
@MW_10223074 wrote:

Hi,

Now i reinstalled Creo completely and deleted everything and now it seems to work. Thank you anyways for your Help!

Hi,

please provide more details. What exactly you did delete? This information can help other users.

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