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Nikolai1-Visitor
1-Visitor
May 12, 2020
Solved

When running creo, there is the warning that the quality agent is not registered & creo shuts down.

Hi,

 

i downloaded creo parametric 6 student edition and went through the installation like the description in the pdf. When the installation is finished and I try to run creo, there is the warning that the quality agent is not registered and the program shuts down. I read in forums, where people have the same problem and tried to uninstall everything and install it again but it doesnt work. 

 

Thank you for your help!

    NikolaiAnswer
    1-Visitor
    June 26, 2020

    Yes. I downloaded Creo 4 instead of Creo 6. But I think the important step is to enable the checkboxes for sending information to PTC in the installation assistant. That's not listed in the Manual and I guess without this permission there are some license issues.

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    4 replies

    SHopp1-Visitor
    1-Visitor
    June 26, 2020

    Hi Ive got the same Problem.

    Did you find help so far?

    Its looking like that:

    SHopp_0-1593171632426.png

     

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    Nikolai1-VisitorAuthorAnswer
    1-Visitor
    June 26, 2020

    Yes. I downloaded Creo 4 instead of Creo 6. But I think the important step is to enable the checkboxes for sending information to PTC in the installation assistant. That's not listed in the Manual and I guess without this permission there are some license issues.

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      claire_esp1-Visitor
      1-Visitor
      July 23, 2020

      Thanks ! this worked for me. Uninstall everything and redo the installation with enabling creo to send informations to PTC. 

      👍  

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      MM_97860401-Visitor
      1-Visitor
      April 10, 2023

      I had the same problem. Took me a while to figure it out. The problem was I forgot to disable my firewall before installing it. Once I reinstalled it with the firewall disabled everything worked perfectly. Hope this Helps!

       

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