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ptc-51928971-Visitor
1-Visitor
Jul 26, 2013 1:53 PM UTC
Question

Windows 7 home premium software

Can Creo 2.0 still be used on our home computer with this software or do we not have the right requirements. Downloaded it but it won't run.

    5 replies

    mistuart1-Visitor
    1-Visitor
    Jul 26, 2013 2:43 PM UTC

    Hi Ben,

    You should be able to run Creo on Windows 7 home premium. If you have any errors, you can fill out a support request form here:

    http://www.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

    Regards,

    Mike

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    ptc-51928971-VisitorAuthor
    1-Visitor
    Jul 26, 2013 6:43 PM UTC

    Hi I was also wondering how to fix a shortcut to it as well. The shortcut came up on our desktop just fine, and everything was dandy, until I tried to click the shortcut. It did absolutely nothing. No error message or anything, I'd click it, and my cursor would have the little loading circle for about a second then it would disappear, and nothing would happen. Thanks

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    sm_011-Visitor
    1-Visitor
    Jul 26, 2013 7:02 PM UTC

    Is the command in the Start Menu working properly? If so, you can simply drag that to the desktop to make a new shortcut. Not sure why the original shortcut is not working. If the Start Menu command is not working, there is a bigger problem.

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    Anonymous
    Jul 26, 2013 9:35 PM UTC

    The behavior being described here is typical of an incomplete install. You can do two things to see if that is the problem:

    1. After you start Creo, see if there is an xtop.exe process running. If it does not run, you probably have an incomplete installation.
    2. Check the size of your C:\Program Files\PTC\Creo 2.0\Common Files and C:\Program Files\PTC\Creo 2.0\Parametric folders. They should be approximately 3.10 GB and 122 MB respectively.

    An incomplete installation typically result from installations using the old webinstall or from not disabling anti-virus and spyware applications.

    If after starting Creo you don't see Creo but the xtop.exe process is running, this is probably a graphics issue.

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