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AC_955241211-Garnet
11-Garnet
Sep 16, 2021 11:38 AM UTC
Question

Access Denied - Insufficient Privileges

Hi, I am trying to download an Eclipse plugin and when I click on DownloadSoftware I get the following message, "Access Denied - Insufficient Privileges - A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience."

How can i solve it?

3 replies

Simona14-Alexandrite
14-Alexandrite
Sep 16, 2021 12:25 PM UTC

Hi AC_9552412,

 

Your PTC web account wasn't verified.

Could you please check it again? It should be ok now because I did an update on it.

 

Best regards,

Simona

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    CB_100532671-Visitor
    1-Visitor
    Sep 22, 2021 5:01 PM UTC

    Hi I am also getting the same error when trying to access the Manage Licenses page.  New partner account I just created today.

    What do I need to do to get this solved. ty

     

    Christian

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    PeterCaseCommunity Manager
    Community Manager
    Sep 22, 2021 7:42 PM UTC

    Hi @CB_10053267

    A user account will need License Management permissions to view or perform actions on licenses. To view, including viewing the Customer Detailed Report (CDR), you'll need the "License Management Reporting" permission. To download and/or modify licenses using PTC self-service tools, you'll need the "License Management Licensing" permission.

    PTC can't grant these for you, as it's a decision for your Online Supervisor(s). You should be able to find and contact your online supervisor from , PTC.com Account Management

    Best regards, 

    Peter. 

     

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