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Baptiste_IsO1-Visitor
1-Visitor
April 4, 2019
Solved

Access Denied - Insufficient Privileges

  • April 4, 2019
  • 1 reply
  • 5090 views

Dear PTC Community,

I get a problem about  supervisor/administrator rights.

 

The last administrator doesn't work anymore for my compagny. I will be the main user (only one - we are a small compagny). In order to obtain new License File, I have to upgrade my user account rights to administor account rights.

 

I already have an account, i tried to manage it...but the email of my ex co-worker is still saved and registred to the system as supervisor account. 

 

Does somebody know how to manage this?

Thanks a lot!

Baptiste 

 

Best answer by Dale_Rosema

Or work with your VAR (Value Added Re-seller).

1 reply

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
April 4, 2019

The PTC Community can not help with this type of issue.

You will need to call the help desk or send an email directly to someone in the license group.

You may also open a help desk ticket online.

 

Dale_Rosema
23-Emerald III
Dale_Rosema23-Emerald IIIAnswer
23-Emerald III
April 4, 2019

Or work with your VAR (Value Added Re-seller).

B
Baptiste_IsO1-VisitorAuthor
1-Visitor
April 4, 2019

thanks both for your help!

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