Access Denied - Insufficient Privileges - when attempting to access licenses

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Hello,

When atttempting to access our licensing I get this error:

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.

Can someone help with this?

License Management tools

V

vnamboodheriAnswer

Emeritus

@LF_10468162 Your web account didn't have the required privilege to access the License management page.
Further, its found that there was no online supervisor listed for your organization.
So, I have gone ahead and granted you the Online supervisor privilege(including License management).

You should be able to access the page now.
Please try and let me know.

Regards,
vnamboodheri

TomU

23-Emerald IV

Go to this page to view your web account:

https://support.ptc.com/appserver/common/account/secure/wamSupport.jsp

There should be a box in the middle that lists your online supervisor(s). Contact them and ask them to give you permissions to access licensing.

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V

vnamboodheri

Answer

Emeritus

@LF_10468162 Your web account didn't have the required privilege to access the License management page.
Further, its found that there was no online supervisor listed for your organization.
So, I have gone ahead and granted you the Online supervisor privilege(including License management).

You should be able to access the page now.
Please try and let me know.

Regards,
vnamboodheri

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