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LF_104681621-Visitor
1-Visitor
October 26, 2022
Solved

Access Denied - Insufficient Privileges - when attempting to access licenses

  • October 26, 2022
  • 2 replies
  • 2475 views

Hello, 

When atttempting to access our licensing I get this error:

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.

Can someone help with this?
Best answer by vnamboodheri

@LF_10468162 Your web account didn't have the required privilege to access the License management page.
Further, its found that there was no online supervisor listed for your organization.
So, I have gone ahead and granted you the Online supervisor privilege(including License management).

You should be able to access the page now.
Please try and let me know.

Regards,
vnamboodheri

2 replies

T
TomU23-Emerald IV
23-Emerald IV
October 26, 2022

Go to this page to view your web account:

https://support.ptc.com/appserver/common/account/secure/wamSupport.jsp

 

There should be a box in the middle that lists your online supervisor(s).  Contact them and ask them to give you permissions to access licensing.

0
    V
    vnamboodheriCommunity ManagerAnswer
    Community Moderator
    October 27, 2022

    @LF_10468162 Your web account didn't have the required privilege to access the License management page.
    Further, its found that there was no online supervisor listed for your organization.
    So, I have gone ahead and granted you the Online supervisor privilege(including License management).

    You should be able to access the page now.
    Please try and let me know.

    Regards,
    vnamboodheri

    0
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