Access Denied - Insufficient Privileges - when attempting to access licenses

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Hello,

When atttempting to access our licensing I get this error:

Access Denied - Insufficient Privileges

A problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience.

Can someone help with this?

License Management tools

V

vnamboodheriAnswer

Community Moderator

@LF_10468162 Your web account didn't have the required privilege to access the License management page.
Further, its found that there was no online supervisor listed for your organization.
So, I have gone ahead and granted you the Online supervisor privilege(including License management).

You should be able to access the page now.
Please try and let me know.

Regards,
vnamboodheri

T

TomU

23-Emerald IV

Go to this page to view your web account:

https://support.ptc.com/appserver/common/account/secure/wamSupport.jsp

There should be a box in the middle that lists your online supervisor(s). Contact them and ask them to give you permissions to access licensing.

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V

vnamboodheri

Answer

Community Moderator

@LF_10468162 Your web account didn't have the required privilege to access the License management page.
Further, its found that there was no online supervisor listed for your organization.
So, I have gone ahead and granted you the Online supervisor privilege(including License management).

You should be able to access the page now.
Please try and let me know.

Regards,
vnamboodheri

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