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DR_86043431-Visitor
1-Visitor
May 9, 2023
Solved

Access denied when trying to access support ticket

I get an 'Access denied' when trying to access the support ticket I have just created

DR_8604343_0-1683656337851.png

 

PeterCaseAnswer
Community Manager
May 9, 2023

Hi @DR_8604343 , 

I've taken a look at your web account to understand what happened here. Your account has a "partnerverified" status, but not the "supportverified" status. This can happen if you registered just as a PTC Partner account using your Partner Customer Number and Security ID.

To remedy, go to https://support.ptc.com/appserver/common/account/secure/wamUpgrade.jsp and enter your customer number and one other piece of proprietary information (SCN | SON | Site Number).  Click on the verify link in the email you receive and you should be all set.

Thank you, 

Peter. 

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1 reply

PeterCaseCommunity ManagerAnswer
Community Manager
May 9, 2023

Hi @DR_8604343 , 

I've taken a look at your web account to understand what happened here. Your account has a "partnerverified" status, but not the "supportverified" status. This can happen if you registered just as a PTC Partner account using your Partner Customer Number and Security ID.

To remedy, go to https://support.ptc.com/appserver/common/account/secure/wamUpgrade.jsp and enter your customer number and one other piece of proprietary information (SCN | SON | Site Number).  Click on the verify link in the email you receive and you should be all set.

Thank you, 

Peter. 

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