Admin Account Credentials Lost

Our below customer is facing issues in re-configuring there Creo license as they do not have access to the account which is associated as admin on the portal, due to the fact that one of their old employee who left the company had all the details of this account.

They want a new account to be associated with their SON as admin on the portal. Below are the details:

• Customer Name: Indus Motor Company
• SON Number: 2801038
• Old Admin Account: toyotaimckchi@gmail.com
• New Admin Account:  jig.shopimc@gmail.com

Looking forward for an early action and response pls.