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dsoames1-Visitor
1-Visitor
September 3, 2018
Question

Anyone seeing "un-rendered" Web pages in the PTC Support login/viewing of incidents?

  • September 3, 2018
  • 2 replies
  • 7433 views

Trying to work out if it's me/my IT/my IT provider

Issue seen when trying to login to the website using Chrome and then looking at some of my incidents.

Refreshing the web page (once or twice) recovers to the "normal" view

    2 replies

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    dsoames1-VisitorAuthor
    1-Visitor
    September 3, 2018

    So only me and @unknown then?

    T
    TLittle1-Visitor
    1-Visitor
    September 7, 2018

    I'm seeing the same as DSoames but I'm using IE11, we do work in the same office.

    B
    BillRyan16-Pearl
    16-Pearl
    October 9, 2018

    Yes, I often see pages where there are only text and hyperlinks in a list view...haven't figured it out.  I'm using IE11.  I'm also having issues where my account when logging in will say that I'm locked out.  But I'm able to login to esupport if I go to another link and refresh the page.   It seems to be sensitive to which link I click on to enter the site.  very frustrating.   

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      dsoames1-VisitorAuthor
      1-Visitor
      October 9, 2018

      Like this:What I see without refreshWhat I see without refreshAfter RefreshAfter Refresh

      I (and my colleagues) see this with IE 11 and Chrome. It is driving us nutes - so "nice" to know we're not alone!

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