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GorkaGarcia7510-Marble
10-Marble
April 26, 2019
Solved

"Authentication Failed" when open case

  • April 26, 2019
  • 1 reply
  • 2999 views

Hi everyone,

 

I would like open a case, but always I recieved the same answer.

 

"Authentication Failed"

A problem was encountered with your web account. Please contact the Customer Service webmasters to resolve this issue. We apologize for any inconvenience.

 

Where should I ask or who should I ask?

 

Thanks and have a nice day/weekend,
Gorka

Best answer by Heidi

Hello @GorkaGarcia75 , Please file a request using this form: https://support.ptc.com/support/feedback/web-account.htm. Thanks, Heidi

1 reply

H
Heidi5-Regular MemberAnswer
5-Regular Member
April 26, 2019

Hello @GorkaGarcia75 , Please file a request using this form: https://support.ptc.com/support/feedback/web-account.htm. Thanks, Heidi

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